Customer Relationship Management
Business software for tracking customers, sales, service tickets, marketing campaigns, subscriptions, and account histories.
Core metadata
- ID: customer_relationship_management
- Era: Modern
- First known date: 1993 (year)
- Region: California, United States / enterprise software market
- Review status: source_checked
- Maturity: N/A
Prerequisites
- Databases (Relational DBMS) (databases_relational_dbms)
- E-Commerce Platforms (e_commerce_platforms)
- Enterprise Resource Planning (enterprise_resource_planning)
Dependents
- None.
Fields
- None.
Node sources
- Customer relationship management (Encyclopaedia Britannica, 2026, textbook) • Supports: node
- From Automation to Intelligence: The History of CRM (SAP, 2026, review) • Supports: node
Prerequisite edge evidence
Edge/source evidence summary:
- Prerequisite edges: 3
- Average edge confidence: 68%
- Prerequisite sources: 1
- expert_inference: 3
| Prerequisite | Type | Confidence | Evidence level | Note | Sources |
|---|---|---|---|---|---|
| Databases (Relational DBMS) (databases_relational_dbms) | enabling | 68% | expert_inference | Databases (Relational DBMS) provides a capability that enables this technology without being the only possible path. |
|
| Enterprise Resource Planning (enterprise_resource_planning) | enabling | 68% | expert_inference | Enterprise Resource Planning provides a capability that enables this technology without being the only possible path. | No sources recorded. |
| E-Commerce Platforms (e_commerce_platforms) | enabling | 68% | expert_inference | E-Commerce Platforms provides a capability that enables this technology without being the only possible path. | No sources recorded. |
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